6 Help Tools to Help Your Users Out
Tweet When a new system is developed, you always want to have end-user documentation that users can access to get a better understanding of the tasks they can perform. Hopefully the users will receive training, but you can’t count on that happening. Therefore, you want to have different types of help documentation that users can read when they are in a bind. Another reason to do this is that you don’t want to overwhelm your...
Read MoreWhat You Need For a Successful Online Help System
Tweet Your users are always going to have questions on your program, whether it is basic how-tos to troubleshooting. If you don’t mind them calling or emailing you every second, then that’s great. More than likely, you will want a central location where they can find answers to basic how-tos or troubleshooting questions. This can help reduce the number of users contacting you, which can help you focus improvements on your current...
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