What You Need For a Successful Online Help System
Tweet Your users are always going to have questions on your program, whether it is basic how-tos to troubleshooting. If you don’t mind them calling or emailing you every second, then that’s great. More than likely, you will want a central location where they can find answers to basic how-tos or troubleshooting questions. This can help reduce the number of users contacting you, which can help you focus improvements on your current...
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