7 End-User Help Materials You Should Have For Any System You Build
Tweet One of the essential parts of any IT system is the user materials (e.g. user manuals, cheat sheets, training materials, etc.) that go alongside it. Even if users have gone through hours of training, they still won’t be experts, so they will need to go somewhere to get help. If you don’t mind them calling or emailing you every second, then good for you. However, I don’t think that is the case. You should be focusing on managing...
Read More5 Videos to Help You with Technical Writing for Your Business
Tweet Here is a collection of some of the technical writing videos that I have created. One thing I always laugh about are the 1,000 facial expressions that I make. Starting next week, I’m going to start creating a monthly video. I need suggestions so tell me what you want covered! Subscribe to my YouTube channel to get the latest when I publish...
Read MoreDelicious Stacks for Freelance Writers and Bloggers
Tweet The news came out a couple of weeks ago that Delicious is letting you create stacks, which a groups of bookmarked sites, and allowing people to follow them. I decided that this was a great opportunity to create stacks of my favorite technical writing, freelancing, and blogging posts/sites that I have collected throughout the years. I have other stacks as well for my non-profit, so feel free to check out the ones that appeal to...
Read MoreHow to Handle Rude Comments with Grace
Tweet I will open by stating the obvious: No one is perfect and you will make mistakes. One thing about writing in public is that you are putting yourself out there. You might make writng mistakes (seeing if you are paying attention =P), get into image disputes (sometimes you might grab the embed code on Flickr, Pinterest, whatever, and then have the creator say that you are stealing his/her content. It’s happened to me), or write...
Read MoreUsing Excel Pivot Tables and Charts to Analyze Sharepoint Lists
Tweet Many companies are using Sharepoint (yours might be one of them). Sharepoint has been used to create applications, white-label social networking sites, and central repositories that increases interaction in a group or amongst different ones. What if you were using to collect data and wanted to analyze and display it for others to view? After a couple of hours of searching the web and finding barely anything on how to do it, I decided...
Read MoreOldie But Goodie: Project Plan Format
Tweet Project Management is an essential part of any project that you start. In any kind of industry-best practices, like CMMI, Six Sigma, and ISO9001, you will hear discussions on how important it is. A Project Manager and his/her team are tasked in ensuring that the project is completed on time and within budget. If not, this could have a negative impact on the project, and possibly cost the company the renewal of the current...
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