One of the essential parts of any IT system is the user materials (e.g. user manuals, cheat sheets, training materials, etc.) that go alongside it. Even if users have gone through hours of training, they still won’t be experts, so they will need to go somewhere to get help. If you don’t mind them calling ...
When I turn in a document for peer review or publish a blog post, I start panicking. What if they think it sucks? What if the format is completely wrong? What if I missed a huge important piece of information? Every writer/blogger is like this in some way. Don’t try to deny it! Your writing ...
Here is a collection of some of the technical writing videos that I have created. One thing I always laugh about are the 1,000 facial expressions that I make. Starting next week, I’m going to start creating a monthly video. I need suggestions so tell me what you want covered! Subscribe to my YouTube channel ...
By day, word lover who loves writing technical documents and proposals. By night, superhero fighting to change the drinking culture.
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