Writing can be scary for some people, just like technology can be. Combine the two, and it can be extremely frightening. Therefore, you have to learn how to be patient, talk to your clients, and not take advantage of the power that technical writers and proposal writers can sometimes have. Even though I have said that I am not offering any writing and editing services at the moment, I decided to help an organization with their proposals and grants. When I heard their horror story with their previous proposal writer, I couldn’t help but feel that I needed to correct the mistakes of the previous writer. She worked for two months and never delivered not even a rough draft. This woman gave freelance writers a bad name.
You will deal with different clients. Some clients prefer to be kept in the loop even the most minor details. Other clients take more of a hands-off approach. It doesn’t matter what kind of personality your client has, you have to maintain a level of professionalism. As many smart people have said, you can only be in charge of yourself. You can’t control others, so all you can do is ensure that you do your best.
If your client and you have decided on a deadline, and you can’t make it, then discuss it with your client as soon as possible. You don’t want to wait last minute, have your client waiting on something, and then you never deliver (like the lady in the example). If your client and you are clashing, then have a discussion before things go too far. You will be out of a job, and you will leave the client scrambling. Not cool. Offense is sometimes the best approach, and you should have a plan B, C, and D, so that you are able to handle anything.
Treat your clients as though they were family because if you treat them with the utmost respect, they will return the favor.